IKEA's live chat function is a tool that customers can use to connect with virtual customer service agents in real-time. Here is a general guide on how it works:
- You can find the live chat option on the IKEA website - typically, it is a floating button with a chat icon or can also be found in the "Contact Us" section.
- When you click on it, you'll be asked to provide some initial information, like your name and the nature of your query. Often, this is handled by an automated bot.
- You'll then be connected to a customer service agent who is there to assist with your inquiry. The agent you're chatting with is a real person trained to address your issue and provide solutions.
- Some issues that are often addressed via live chat include product information, order status, assembly instructions, and any complaints or feedback.
However, It's important to note that the availability of the live chat function may vary depending on the location and time of day. During peak times or outside of service hours, the live chat may not be as responsive or may not be available.
Learn more:
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- IKEA Reviews - Read 349 Genuine Customer Reviews
- Customer Service - IKEA